What Is Microsoft Dynamics CRM
Microsoft Dynamics CRM (now part of the Microsoft Dynamics 365 Customer Engagement Plan) offers one central, organized, easy-to-access platform to store data about all your customers and prospects. Powerful insights from your data will not only allow you to stay on top of what’s happening in your team, but also make informed decisions on how to nurture customers and build lifelong relationships with them.
To ensure your customer’s loyalty and their engagement in your business, Microsoft Dynamics’ CRM is available as separate apps for sales, marketing, customer service, project service automation and field service
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